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Will Haven Work for Me?

What type of floor does HAVEN work on?


HAVEN can work on a variety of floors and works best on hardwood, vinyl, laminate, concrete, and tile floors. Your floor should be clean and clear of any debris before installing.

*Please note that when installing HAVEN on tile or concrete you will need to use a masonry bit and utilize concrete screws (not included in the box).

1.a) Do I have to put holes in my floor? HAVEN is designed to distribute brute force load from your door into your floor. Haven’s 30 inch steel base plate anchors the lock to your floor using six (6) lag screws (included in box). For optimal security and protection, we suggest this screw-in anchor method. The holes can easily be patched or covered if you choose to move or uninstall your Haven lock later. We also offer a VHB tape option for concrete or tile flooring. This method is optional when drilling holes into your floor is not optimal. For more information on the VHB tape option, click here. For installation video, click here.

Will HAVEN work on my door that opens outwards?


No, HAVEN only works on doors that open inward (inswing doors).

Will HAVEN work on my double doors?


HAVEN will work on your double doors by placing the unit in the center of the double door opening. This will ensure that both doors are secured.

Will HAVEN fit my door?


HAVEN will work on most inswing doors. HAVEN is .8 inches (21mm) high when unlocked. The distance from your floor to the bottom of your door should be larger than .8 inches (21mm) in order to accommodate HAVEN. Try the Nickel Test – if your door can pass over a nickel standing vertically on its side, then HAVEN will work for you! A riser comes in the box that is also utilized as the template. If you need to raise the height of the lock to properly grab the bottom of the door, you can use up to 3 risers before needing longer screws. To properly lock against the door, the locking gate needs to make contact with a minimum of .25 inches of the bottom of the door. This video will help: The Nickel Test

What are the dimensions of the lock opened and closed?


All HAVEN locks (Mech/Connect/Zwave) are the exact same size. The dimensions are 3.75\"W x 29\" L x .8\" H and they fit standard doors. It is recommended that you have a .8\" clearance from the floor to the bottom of the door. Try the Nickel Test – if your door can pass over a nickel standing vertically on its side, then HAVEN should work for you!

What if my door has a gap greater than 1.5 inches?


In the locked and secure position, HAVEN will raise to 1.5\" tall from the floor. Your HAVEN comes with one riser that also doubles as the template. If you need additional risers, please purchase them on our website. HAVEN has been strength tested with up to 3 risers installed. Adding more than 2 risers to the unit may change how it performs under stress.

What if my door has a gap less than 0.8 inches?


You might still be able to install HAVEN if the distance from your floor to the door is less than the required height of .8 inches (21mm). If your door is wooden, you can easily shave a small amount off the bottom. Contact Us and let us know your situation and we will work on a solution for you! You can navigate to this video here as well to help with the door modification How to Shorten a Door - YouTubewww.youtube.com › watch

What type of door do I need to maximize HAVEN\'s strength?


We recommend using HAVEN with doors made of steel, aluminum or wood with a solid interior. Any door with a hollow core or a foam interior will be less effective

How will the weather stripping on my door affect my ability to use HAVEN?


HAVEN needs to firmly hit the bottom .25 inches of your door when in the locked position. If your weather stripping is preventing this, it will need to be removed. We recommend installing an outside door sweep when using HAVEN since it will not interfere with the lock and will still protect your threshold.

What will HAVEN Connect integrate with?


Haven Connect Bluetooth version - If you own/purchase our HAVEN Hub it will allow you to remotely control your HAVEN Connect as well as connect to Amazon’s Alexa. With the Hub you can: Control Access from anywhere you’re connected to the internet, use the HAVEN Lock smartphone app or the myhavenlock.com web portal, Get notified when others lock/unlock your HAVEN Connect, see Lock Status from anywhere, never worry about whether you locked the doors, multiple locks can be controlled within 90 ft (approx) of HAVEN Hub, receive attack detection notifications, integrate with Amazon’s Alexa and set routines and automations.

Haven Connect ZWave+ version - The Z-wave Plus version of Haven integrates with other third party home platforms to include (**note: the Haven Z-wave Plus DOES NOT integrate with the Haven App, Key Fob or the Haven Hub): Ring security base station, Vera Smart Hub, Honeywell Hub, Smartthings, Hubitat, Several Alarm.com panels with S0/S2 security interface.

What mobile devices will be compatible with HAVEN Connect?


Haven Connect Bluetooth version - Haven key fob, and gateway hub are bluetooth compatible with the HavenLock mobile app for Apple and Android phones.

Haven Connect Zwave+ version - DOES NOT connect to the HavenLock mobile app in the IOS or Android App stores. A third party z-wave app and hub is required to connect to the z-wave+ version.

Can HAVEN be used for my business?


Yes! If your door opens inward and it meets the sizing requirements, HAVEN could help protect your business too. For most businesses we recommend HAVEN Lockdown which is ADA certified and provides protection for any inward or outward opening door. Please visit havenlockdown.com to learn more. Or email support@havenlock.com for more information on our commercial applications.

Is HAVEN water resistant?


HAVEN has been designed to resist the elements. While the internal electrical components are completely sealed in watertight compartments, your HAVEN should never be submerged in water. The external components of the unit are resistant to moisture from rain and snow and have special conformal coatings to resist rust, wear, and tear.

Will HAVEN work with my sliding glass door?


Yes, both the HAVEN Connect and Mech can be installed to work with a sliding glass door using a kit you can purchase through HAVEN Lock on our accessories page.

Installation FAQ

Who can install HAVEN?


We designed HAVEN so anyone could install it. On average our customers report that the average install time is 14 minutes. We have a step-by-step installation guide to help you through the process. This guide is constantly being updated and tweaked based on our customer feedback, so feel free to tell us if something is not clear. Please check out our YouTube video below which will guide you through installation. You can also follow our step by step guide at install.havenlock.com. If you need additional help, we suggest finding a local handyman or checking websites like HomeAdvisor or Angie’s List.

What tools are needed for installation?


Installing HAVEN requires different tools based on your type of flooring. For a hardwood only install, you can use the install screws included in the box. You will need a power drill and a steel drill bit. You should have a measuring tape and pencil to mark the floor and door where needed. Hardwood installation should not take longer than 20-40 minutes with the proper tools.. If you have concrete or tile flooring, you will need a masonry drill bit and concrete screws (we recommend Tapcon masonry screws). Access our installation guide at the link below for complete details on installing HAVEN.

Do I need to install screws when using the 3M VHB tape?


You don’t need screws with the 3M VHB tape option, but we recommend installing at least 1 screw in the install hole closest to the side of the door knob. Every screw you add increases the strength of the tape by 2x. Simply remove the top cover, drill a pilot hole if necessary, and use a screw provided in the box your HAVEN came in (or purchase concrete screws and use a masonry drill bit if drilling into concrete).

How strong is the VHB option?


The HAVEN VHB tape is an option for installation on flooring with a hard, flat surface like tile or concrete. HAVEN with the VHB tape option is 2x stronger than your deadbolt depending on floor type. See our videos page for VHB strength testing videos. We highly recommend having at least one anchor screw in combination with the tape for optimal strength.

How long does the tape need to cure before using HAVEN?


We recommend allowing the tape application at least 72 hours to cure before it reaches full strength. Make sure the floor is free from dust, debris, wax and is dry.

How do I remove the tape?


For official 3M instructions visit the following tutorial: https://www.youtube.com/watch?v=KEbOheeHe3A

How do I install either the HAVEN Connect or Mech with a sliding glass door (SGD)?


To install the HAVEN Connect or Mech with a sliding glass door, simply purchase a Haven SGD kit with the link below and follow the the step by step instructions from link list below: Click here view the HAVEN Sliding Glass Door Installation Kit Click here for the HAVEN Sliding Glass Door Installation Instructions

Do I need a kickplate?


Installing a kick plate helps in two ways. First, it will prevent any damage to your door when someone attempts to open the door when HAVEN is up in the locked position. Secondly, installing a kick plate directly above your HAVEN, so there is no gap, reduces the amount of foreign debris and objects that can affect the product. Additionally, if you have an adjustable threshold, raising that to its maximum usable height is also advised. You can find our recommendation for a kick plate here.

How do I remove HAVEN?


HAVEN can be easily removed using a drill to remove the screws. If you used any tape during the install that can be removed using a solvent to dissolve the tape residue.

Product FAQ

Haven Mech FAQ

Will HAVEN fit my door?


HAVEN will work on most inswing doors. HAVEN is .8 inches (21mm) high when unlocked. The distance from your floor to the bottom of your door should be larger than .8 inches (21mm) in order to accommodate HAVEN. Try the Nickel Test – if your door can pass over a nickel standing vertically on its side, then HAVEN will work for you! A riser comes in the box that is also utilized as the template. If you need to raise the height of the lock to properly grab the bottom of the door, you can use up to 3 risers before needing longer screws. To properly lock against the door, the locking gate needs to make contact with a minimum of .25 inches of the bottom of the door. This video will help.

What types of floors does HAVEN work on?


HAVEN can work on a variety of floors and works best on hardwood, vinyl, laminate, concrete, and tile floors. Your floor should be clean and clear of any debris before installing. *Please note that when installing HAVEN on tile or concrete you will need to use a masonry bit and utilize concrete screws (not included in the box).

What are the dimensions of the lock open and closed?


All HAVEN locks (Mech/Connect/Zwave) are the exact same size. The dimensions are 3.5\"W x 29.5\" L x .8\" H and fits standard doors. It is recommended that you have a .8\" clearance from the floor to the bottom of the door. Try the Nickel Test – if your door can pass over a nickel standing vertically on its side, then HAVEN should work for you!

Can I lock Mech from outside my door or house?


No, HAVEN Mech is a privacy lock, which means it can only be locked from within your home or apartment. To engage the locking wedge, step on the food pedal on the right side of the lock. To unlock the wedge, simply step down on the lifted wedge to allow the door to swing freely. See video here

Do I have to put holes in my floor?


HAVEN is designed to distribute brute force load from your door into your floor. Haven’s 30 inch steel base plate anchors the lock to your floor using six (6) lag screws. (included in box). For optimal security and protection, we suggest this screw-in anchor method. The holes can easily be patched or covered if you choose to move or uninstall your Haven lock later. We also offer a VHB tape option for concrete or tile flooring. This method is optional when drilling holes into your floor is not optimal. For more information on the VHB tape option, click here. For installation video click here

How strong is HAVEN Mech?


All HavenLock products are 10x stronger than the average deadbolt. An average deadbolt can be broken or breached with 3-4 hard kicks to the door. The weakest point of any residential door is the lock strike plate, the deadbolt throw bolt and the door hinges. The structuctural integrity of the door also varies when under an attack. HAVEN increases your door’s strength by adding a blocking layer to the bottom of your door which increases shear force applied to the door.

Can I lock HAVEN Mech from outside my door?


No, HAVEN Mech is a privacy lock, which means it can only be locked from within your home or apartment. To engage the locking wedge, step on the food pedal on the right side of the lock. To unlock the wedge, simply step down on the lifted wedge to allow the door to swing freely.

What is HAVEN made out of?


HAVEN is made out of a variety of materials giving it the proper strength and absorption needed to protect your home, including a 30” steel baseplate combined with injected molded Delrin™, and industrial grade nylon protected by rubber and plastic gaskets.

In case of an emergency, how will I exit my home?


HAVEN can easily be unlocked by stepping on the locking gate.

How much force can HAVEN withstand?


HAVEN is 10x stronger than a deadbolt. We have tested HAVEN against a standard deadbolt consumer reports testing criteria for strength. HAVEN lasted 60 kick attempts, whereas deadbolts last <8 kick attempts. Check out our testing videos on our YouTube channel

How much downward weight can my HAVEN support?


While HAVEN is very strong, users should avoid putting a large amount of weight on top of the unit. Pushing a heavy cart over the unit could damage the lock. If you need to push a heavy object over the unit, use ¼” to ½” piece of plywood over the HAVEN unit and door threshold. This will distribute the weight and help prevent damage from occurring to the unit.

What is the warranty on my HAVEN?


HAVEN offers a one year manufacturer's warranty.

How is HAVEN 10x stronger than the deadbolt


HAVEN was independently tested under laboratory conditions against the deadbolt using a drop weight that simulated the force of a human kick. HAVEN on average lasted 10x longer than the deadbolt and in most cases was never breached. You can see the consumer reports test here: https://www.consumerreports.org/door-locks/best-and-worst-door-locks/

How much does the locking gate need to touch the door for maximum strength?


The lock gate should contact at least ¼” of the solid part of the door at the bottom to insure proper strength.

Haven Connect FAQ

Will HAVEN fit my door?


HAVEN will work on most inswing doors. HAVEN is .8 inches (21mm) high when unlocked. The distance from your floor to the bottom of your door should be larger than .8 inches (21mm) in order to accommodate HAVEN. Try the Nickel Test – if your door can pass over a nickel standing vertically on its side, then HAVEN will work for you! A riser comes in the box that is also utilized as the template. If you need to raise the height of the lock to properly grab the bottom of the door, you can use up to 3 risers before needing longer screws. To properly lock against the door, the locking gate needs to make contact with a minimum of .25 inches of the bottom of the door.

What types of floors does HAVEN work on?

HAVEN can work on a variety of floors and works best on hardwood, vinyl, laminate, concrete, and tile floors. Your floor should be clean and clear of any debris before installing. *Please note that when installing HAVEN on tile or concrete you will need to use a masonry bit and utilize concrete screws (not included in the box).

What are the dimensions of the lock open and closed?

All HAVEN locks (Mech/Connect/Zwave) are the exact same size. The dimensions are 3.5\"W x 29.5\" L x .8\" H and fits standard doors. It is recommended that you have a .8\" clearance from the floor to the bottom of the door. Try the Nickel Test – if your door can pass over a nickel standing vertically on its side, then HAVEN should work for you!

How long will the battery last, and what type is it?

The HAVEN Connect lock uses an internal rechargeable 3.7V, 5000mAh LiPo battery as the main power source. The battery is good for 350+ charge cycles. A typical full charge should last between up to 12 months with normal daily use. Your app shows you the battery charge and will alert you with an audible chirp, push notification on your phone, and via email when you need to recharge. Lastly, the battery enters a hibernation state at 10% and only allows you to unlock the app.

What do I do if my battery only charges to 50%?

Your HAVEN Connect comes with a failsafe battery. If your initial charge only reaches 50% or less, unplug the unit for a few hours then plug it back in.

Can I control multiple Haven locks with the HavenLock mobile app?

You can control multiple HAVEN Connect locks via the smart phone mobile application for iPhone and Android. The mobile app has a home screen that displays a list of all locks and ekeys associated with the account. Form this screen you can control any lock individually.

Can I control multiple HAVEN Connect's via the App or Key Fob?

Haven Connect Bluetooth version: You can control multiple HAVEN Connects via the smart phone mobile application for iOS and Android. The mobile app has a home screen that displays a list of all locks and ekeys associated with the account. Form this screen you can control any lock individually. The Haven Key Fob can only control one HAVEN Connect. Think of a car key fob, you can have multiple fobs to start one car, but you can’t start multiple cars with only one key fob. This is an added security feature. You can also control it via Amazon Alexa.

What happens if my HAVEN Connect battery dies?

If your HAVEN battery dies, your HAVEN Connect can be locked and unlocked using the manual foot pedal, but you will not be able to lock and unlock with the app or key fob until the unit is recharged. The battery enters a hibernation state at 10% and only allows you to unlock the app.

In case of an emergency, how will I exit my home?

HAVEN can easily be unlocked by stepping on the locking gate.

Will HAVEN Connect be connected to security or police?

At this time, HAVEN Connect does not automatically send notifications to authorities. Both connected versions are capable, depending on what hub you use, of sending forced entry and attack detection alerts.

Is HAVEN secure?

HAVEN is very secure both physically and digitally. When HAVEN is locked, it has been tested to last up to 10x longer than a deadbolt. HAVEN Connect uses military grade FIPS encryption to keep hackers out and our app is built and secured by UniKey, one of the world's leading access control companies. UniKey is so secure even an elite group of hackers couldn't break into their system. Find out more about UniKey's security here.

How much force can HAVEN withstand?

HAVEN is 10x stronger than a deadbolt. We have tested HAVEN against a standard deadbolt consumer reports testing criteria for strength. HAVEN lasted 60 kick attempts, whereas deadbolts last <8 kick attempts. Check out our testing videos on our YouTube channel

How much downward weight can my HAVEN support?

While HAVEN is very strong, users should avoid putting a large amount of weight on top of the unit. Pushing a heavy cart over the unit could damage the lock. If you need to push a heavy object over the unit, use ¼” to ½” piece of plywood over the HAVEN unit and door threshold. This will distribute the weight and help prevent damage from occurring to the unit.

What is the warranty on my HAVEN?

HAVEN offers a one year manufacturer's warranty.

How is HAVEN 10x stronger than the deadbolt

HAVEN was independently tested under laboratory conditions against the deadbolt using a drop weight that simulated the force of a human kick. HAVEN on average lasted 10x longer than the deadbolt and in most cases was never breached. You can see the consumer reports test here: https://www.consumerreports.org/door-locks/best-and-worst-door-locks/

How much does the locking gate need to touch the door for maximum strength?

The lock gate should contact at least ¼” of the solid part of the door at the bottom to insure proper strength.

What do the different LED colors and actions on Connect indicate?

*Color > State >> Meaning*: Blue > Fade in & Out >> connecting/unable to connect. Violet > Fast pulse 3x >> Outside of activation range. Teal > fast pulse 3x >> Unauthorized device in range. Red > fast pulse 2x, paue, repeat 3x >> recharge lock batteries. Red > Fast pulse 3x, pause, repeat 3x >> Replace fob batteries. Red/Amber > Alternating fast pulse, pause, repeat 3x >> Lock attempt failed. Red/Green > Alternating fast pulse, pause, repeat 3x >> Unlock attempt failed. Amber > Flash 2x >> Door unlocked. Green > Flash 2x >> Door unlocked. White > Fade in & out (times out) >> Ready to Pair. Blue > Flash 2x >> Paired. Red/Blue > Alternating fast pulse, pause, repeat 3x >> Pairing failed. Magenta > fade in & out >> Updating firmware (requires mobile device). Magenta > Flashes 3x on device >> Physical reset.

How do I pair/unpair the Hub to my HAVEN Connect?

Follow the pairing/unpairing instructions here: https://havenlock.com/pages/haven-hub-setup-instructions",

How will HAVEN Connect pair with my smartphone?

Haven Connect Bluetooth version: HAVEN will pair with your smartphone via the HAVEN app for Android and Apple devices. View the instructions for pairing your device on our activation page.

Will the App let me know how much battery charge is left and when the firmware needs to be updated?

Yes, the app will notify you when your firmware needs to be updated and notify you when the battery is low so you will have ample time to recharge it. Please update the firmware as soon as you are notified. Step by step instructions are provided in the app when an update is needed.

Can I control multiple HAVENs at once with the App?

Yes, you can control multiple HAVEN’s via the app, but not simultaneously.

Can other people gain access to my HAVEN Connect?

Once you pair your phone with the lock the only other way for people to gain access via Bluetooth is for the owner to send a digital key.

How can I temporarily share access to my HAVEN Connect?

You will be able to assign temporary digital keys for your HAVEN Connect through our mobile app and web portal.

How do I send a digital key to another person?

The security and sharing provisions depend on what smart home hub you are paired to and the features that it offers.Simply open your HAVEN App – you will find a key icon in the upper right hand corner of the app. Tap the key icon then choose the person from your contacts whom you’d like to share access with. After choosing the contact, you will choose the type of eKey access you will send. Follow instructions from there.

Will HAVEN Connect open automatically when I come home?

No, you will need to use your mobile app, key fob or smarthome app to unlock HAVEN Connect when you arrive home.

Can I control HAVEN Connect when I’m not near the lock?

When using our Gateway Hub and out Connect bluetooth model - yes. You will be able to lock and unlock your Connect anywhere you are connected to WiFi or cellular data. You can also create e-keys that will enable you to share access, schedule times of access of remote lock or unlocking of your device.

Can I see a history of use with my HAVEN Connect lock?

Yes, you will be able to see a log of your pairings and eKeys generated and used by guests.

What happens if I lose my smartphone?

You can control HAVEN via your key fob or manually via the foot pedal. If you lose your phone, we advise you to unlink your phone from your HAVEN Connect via the online portal to prevent unauthorized access. If you are locked out of your house you can send an eKey to another user via the online portal and use that device to gain access.

What do I do if my app can't find the lock?

Delete the app from your phone completely. Hold down on the grey admin button for 15 seconds or until it beeps (found under the left wing cover). Search for the app in the App Store or Google Play Store then re-download. Set up account in the app. On top left of screen in app, hit + to pair. Touch admin on lock to connect phone.

What do I do if my HAVEN doesn’t hold a charge?

If your HAVEN lock is not functioning properly, please contact us and we will find a solution for you asap.

Why does the H light blink?

The light blinks while charging and when communicating with the app and fob.

Why didn't my Connect include backup batteries?

The latest version of the HAVEN Connect does not require back up batteries. We re-designed the power path for more redundancy and consistency with the main lipo. While the battery holders are still there, the molds to shoot that part cannot be changed at this time.

HAVEN does not stay locked when pressing lock on key fob or app?

If your HAVEN Connect gate fails to stay up when you press lock on the app or fob, please cycle through locking and unlocking the lock manually. Press on the pedal to lock, and press down on the locking gate to unlock. Do this 3-4 times. This cycling will reset the lock servo and you should then be able to lock and unlock with fob or app.

HAVEN Connect won't lock/unlock

If your HAVEN Connect does not lock properly when you press \"Lock\" on the smartphone app or key fob, then there may be an issue with the nylon strap or servo motor. If the lock attempts to lock and then drops down, there are two possible solutions: 1.) Nylon Strap — Make sure your nylon strap is not bunched up within the unit. Manually open the locking gate and pull/tug on the open gate to stretch or flex the nylon straps. They could be kinked up in the gate or one strap could be too tight and need to be loosened. You can also take off the gate cover and pull the straps with your fingers. This usually evens out the nylon and allows the servo motor to reach its locked position. Check out the video link for more information: 2.) Loosen Screws — Sometimes if the screw closest to the servo (the left side of the unit when it is facing the door) is overtightened, the servo can fail to lift when you attempt to lock it via the smartphone app or key fob. Try loosening this screw a bit and then try to lock the unit via the app or key fob. This may allow the servo to fully lift the gate.

How do I turn off the use of the pedal to prevent accidentally locking the gate?

Haven Connect is built with an optional user setting to turn off the use of the mechanical locking pedal. Click the link below for the instructions.

Haven Connect Z-Wave FAQ

Will HAVEN fit my door?


HAVEN will work on most inswing doors. HAVEN is .8 inches (21mm) high when unlocked. The distance from your floor to the bottom of your door should be larger than .8 inches (21mm) in order to accommodate HAVEN. Try the Nickel Test – if your door can pass over a nickel standing vertically on its side, then HAVEN will work for you! A riser comes in the box that is also utilized as the template. If you need to raise the height of the lock to properly grab the bottom of the door, you can use up to 3 risers before needing longer screws. To properly lock against the door, the locking gate needs to make contact with a minimum of .25 inches of the bottom of the door.

What types of floors does HAVEN work on?


HAVEN can work on a variety of floors and works best on hardwood, vinyl, laminate, concrete, and tile floors. Your floor should be clean and clear of any debris before installing. *Please note that when installing HAVEN on tile or concrete you will need to use a masonry bit and utilize concrete screws (not included in the box).

What third party zwave platforms are compatible with Haven ZWave+


The Z-wave+ version of Haven integrates with other third party home platforms to include (**note: the Haven Z-wave Plus DOES NOT integrate with the Haven App, Key Fob or the Haven Hub): Z-Wave hubs that are compatible are: \nRing security base station\nVera Smart Hub\nHoneywell Hub\nSmartthings \nHubitat \nSeveral Alarm.com panels with S0/S2 security interface

How long will the battery last?


The HAVEN ZWave+ lock uses an internal rechargeable 3.7V, 5000mAh LiPo battery as the main power source. The battery is good for 350+ charge cycles. A typical full charge should last between up to 12 months with normal daily use. Your app shows you the battery charge and will alert you with an audible chirp, push notification on your phone, and via email when you need to recharge. Lastly, the battery enters a hibernation state at 10% and only allows you to unlock the app.

Will the HavenLock mobile app work with ZWave+ version?


No, The Z-wave + version of Haven integrates with other third party home platforms to include: \nRing security base station\nVera Smart Hub\nHoneywell Hub\nSmartthings \nHubitat \nSeveral Alarm.com panels with S0/S2 security interface \n(**note: the Haven Z-wave Plus DOES NOT integrate with the Haven App, Key Fob or the Haven Hub): for our Bluetooth lock Haven Connect - that does work with the Haven mobile app, click here for Connect

Can I control multiple HAVEN Connect's via the App or Key Fob?


Haven Connect Z Wave+ version: You can control the Z Wave version of Haven via your smart home automation hubs app interface. This version does not work with our Haven Hub, keyfob, or the HAVEN branded app.

How is HAVEN Z Wave+ powered?


The HAVEN Z Wave+ lock uses an internal rechargeable 3.7V, 5000mAh LiPo battery as the main power source.

What happens if my HAVEN Connect battery dies?


If your HAVEN battery dies, your HAVEN Connect can be locked and unlocked using the manual foot pedal, but you will not be able to lock and unlock with the app or key fob until the unit is recharged. The battery enters a hibernation state at 10% and only allows you to unlock the app.

In case of an emergency, how will I exit my home?


HAVEN can easily be unlocked by stepping on the locking gate.

Will HAVEN Z Wave+ be connected to security or police?


At this time, HAVEN Connect does not automatically send notifications to authorities. Both connected versions are capable, depending on what hub you use, of sending forced entry and attack detection alerts.",

How much force can HAVEN withstand?


HAVEN is 10x stronger than a deadbolt. We have tested HAVEN against a standard deadbolt consumer reports testing criteria for strength. HAVEN lasted 60 kick attempts, whereas deadbolts last <8 kick attempts. Check out our testing videos on our YouTube channel

How much downward weight can my HAVEN support?


While HAVEN is very strong, users should avoid putting a large amount of weight on top of the unit. Pushing a heavy cart over the unit could damage the lock. If you need to push a heavy object over the unit, use ¼” to ½” piece of plywood over the HAVEN unit and door threshold. This will distribute the weight and help prevent damage from occurring to the unit.

What is the warranty on my HAVEN?


HAVEN offers a one year manufacturer's warranty.

How is HAVEN 10x stronger than the deadbolt


HAVEN was independently tested under laboratory conditions against the deadbolt using a drop weight that simulated the force of a human kick. HAVEN on average lasted 10x longer than the deadbolt and in most cases was never breached. You can see the consumer reports test here: https://www.consumerreports.org/door-locks/best-and-worst-door-locks/

How much does the locking gate need to touch the door for maximum strength?


The lock gate should contact at least ¼” of the solid part of the door at the bottom to insure proper strength.

What do the different LED colors and actions on Connect indicate?

How will HAVEN Connect pair with my smartphone?


Haven Connect Z Wave+ version: HAVEN will pair with your smartphone via the app that your compatible smart home hub uses. This lock version will not connect with our bluetooth app or keyfob.

Will the App let me know how much battery charge is left and when the firmware needs to be updated?


The ability for the firmware to be updated in our Z-wave version depends on the firmware push capability of your hub which varies on manufacturer.

Can other people gain access to my HAVEN Connect?


The security and sharing provisions depend on what smart home hub you are paired to and the features that it offers.

How can I temporarily share access to my HAVEN Connect?


The security and sharing provisions depend on what smart home hub you are paired to and the features that it offers.",

How do I send a digital key to another person?


The security and sharing provisions depend on what smart home hub you are paired to and the features that it offers.

Can I control HAVEN Connect when I’m not near the lock?


Depending on what hub you are using and what smarthome system you have, will dictate remote locking and unlocking, scheduling, or digital key sharing access.

Can I see a history of use with my HAVEN Connect lock?


This depends on the features of your home automation hub.

What happens if I lose my smartphone?


You can control HAVEN manually via the foot pedal or through your home automations hub or portal. If you have an issue gaining access to your lock please contact us at support@havenlock.com

What do I do if my app can't find the lock?


Please refer to your smart home hub’s pairing and troubleshooting guide.

I received my lock, charged it, but it won't turn on; what should I do?


Your lock could very well be in its Sleep Mode. You would then hold down the admin button for about 15-20 seconds or until you see activity through the LED light on the lock. You may then begin pairing process with your Connect Z Wave+ lock.

Hub and Fob FAQ

Is Alexa Integration free with the Gateway Hub?


Yes, the Alexa integration is free and applied using the Alexa app.

Is the Gateway Hub required for Attack Detection and tamper alerts?


The Havenlock firmware is responsible for detection. The Gateway Hub is responsible for reporting the event. Users who don\'t have a Gateway Hub won\'t be informed in a timely manner of a potential attack. Those users won\'t get the push notification and email until the next time that they open the lock dashboard in the app. Opening the lock dashboard creates a Bluetooth connection with the lock, and the app will receive the intruder detection event and send it to the server. During testing, if you have the lock dashboard open at the time that you attack the lock, you will see the push notification and email shortly after the 10 second beep. But that\'s because the app has an active Bluetooth connection with the lock while the dashboard is open.

How many Connect Locks can I control with one Gateway Hub?


Multiple locks can be controlled within 30 ft (approx) of HAVEN Hub

Does the Gateway Hub work with the Haven ZWave+ lock?


No, the Gateway Hub does not work or connect to Z Wave+ units.

Is there a monthly fee to add the additional features with the Gateway Hub?


No, there are no monthly costs when using the Gateway Hub. You would simply purchase the Gateway Hub, pair your lock and enjoy the features of our Gateway Hub.

How do I pair/unpair the Hub to my HAVEN Connect?


Follow the pairing/unpairing instructions here.

How do I reset the Hub?


You will need the following tools: A paper clip
Look at the back of the Hub and find the small, pin-sized hole located next to the antenna.Take the paper clip and gently press until you hear or feel a clickHold the button down for 1-2 seconds and releaseThis will successfully reset the enrollment for the Hub and allow you to pair your smart device.

My Hub has a solid red light and isn\'t connecting, what should I do?


A solid Red Light indicates that your Hub is not connected to the network, and needs to be connected.

Proceed through Solutions in order:

Solution 1Disconnect and reconnect the network cable from the Hub: Disconnecting and reconnecting the network cable from the Hub will trigger the device to attempt re-connecting to the server.Disconnect the network cable from the Hub.Wait 10 seconds.Re-connect the network cable to the Hub.Observe the LED ring and amber LED on the network connector on the back of the Hub.If the LED ring returns to blue and the amber LED flashes occasionally, the network connection to the server has been restored. However, if the red ring persists and the amber LED does not flash, continue with Solution 2.
Solution 2Power cycle the Hub: Power cycling the Hub will reboot the device and trigger it to connect to the server.Disconnect the power cable from the Hub.Wait 10 seconds.Re-connect the power cable to the Hub.Observe the LED ring and amber LED on the network connector on the back of the Hub.If the LED ring returns to blue and the amber LED flashes occasionally, the network connection to the server has been restored. However, if the red ring persists and the amber LED does not flash, continue with Solution 3.Solution 2Reset the Enrollment for the Hub:Look at the back of the Hub and find the small, pin-sized hole located next to the antenna.Take the paper clip and gently press until you hear or feel a clickHold the button down for 1-2 seconds and releaseThis will successfully reset the enrollment for the Hub and allow a new owner to pair with their smart device.Solution 4Factory Reset the Hub:A factory reset should be an absolute last resort when troubleshooting.Factory resetting the Hub will clear the Bluetooth pairing and restore the original factory firmware version.Start by pulling the power cable out of the Hub.Find the small, Paper-Clip sized hole next to the antenna on the back on the Hub.Carefully insert the paper clip until a small click can be felt and heard, and hold down for 10 seconds.After holding the button down for 10 seconds, plug in the power cable back in.Wait until all light animations have completed on the Hub and there is a slow pulsing white light on the Hub. This means that the Factory Reset is complete and the unit is ready to pair.

My Hub has a solid purple/magenta light and isn\'t connecting.


A solid Purple/Magenta Light indicates that your Hub is not connected to your device, and needs to be connected. Proceed through the Solutions in order:

Solution 1 Begin with troubleshooting the Bluetooth Connection on your smart device. Navigate to the settings on your smart device, and verify that Bluetooth is turned on. If the issue persists, try uninstalling and reinstalling the application. Try Power Cycling your smart device Check your internet connection. If the Hub is not receiving a proper connection, this can interfere with the device connection. Try power cycling the Hub. Simply unplug for about 5 seconds, and plug the unit back in. Note: If the solid Purple light persists and you still can\'t connect, move to Solution 2 and reset the Hub.

Solution 2

Follow the steps below to Reset the Enrollment on the Hub. Look at the back of the Hub and find the small, pin-sized hole located next to the antenna. Take a paperclip and gently press until you hear or feel a click Hold the button down for 1-2 seconds and release This will successfully reset the enrollment for the Hub and allow you to pair it with your smart device.

How do I pair/unpair the Hub to my HAVEN Connect?


Follow the pairing/unpairing instructions here.

Can one fob control multiple Haven locks?


No, Haven Key Fobs are one to one just like your car key fob. You can, however, pair multiple fobs to one lock. Haven smart phone app can also control multiple HAVEN locks.

How to pair a key fob to your Haven Connect?


Instructions for pairing your key fob can be found on our Activation page. Follow the steps included to successfully pair your key fob with your HAVEN Connect.

Does the Key Fob work with the Z Wave+ lock?


No, the Haven key fob does not work with the ZWave+ version of the lock. Please check with your z-wave control panel to see if they offer a z-wave support key fob. HavenLock does not offer a z-wave version of the key fob.

What happens if I lose a key fob?


You should always have a secondary connection to your Connect lock with the Haven Mobile App for Android or iPhone.

How far is the key fob range to connect to the lock?


The Haven Key Fob uses bluetooth to communicate lock and unlock signals to your Connect lock. Standard bluetooth range is approximately 100 meters or 328 feet. The fob is made to communicate through a door on the outside of the house. Door materials varry. Please test this before leaving your house with the key fob.

My Key Fob doesn\'t work/HAVEN won\’t lock or unlock


Please see the key fob pairing instructions link which includes troubleshooting.

What kind of Bluetooth Security does the HAVEN Fob, App, and Locks Implement?


HAVEN uses Unikey technology in our locks, fobs, and app. Unikey’s platform protects customers with advanced cryptographic security measures. Please see their website for further information: UniKey.

What do the different LED colors and actions on the key fob indicate?


ColorStateMeaningBlueFlashingAuthenticatingGreenFlashingUnlockedAmberFlashinglockedMagentaFlashingAuthentication FailedWhiteFlashingWaiting to PairWhiteSolid for 4 SecondsPair UnsuccessfulGreen / Red / Blue / White4 Seconds AlternativePower UpAmber / RedFlashingLock Attempt FailedGreen / Red4 Seconds AlternativeUnlock Attempt FailedBlue / Red4 Seconds AlternativeLow Lock BatteryRedFlashingLow Fob Battery

Haven App FAQ

How do I download the app outside the United States?


**Haven Connect Bluetooth Version ONLY**
Go to the iPhone App Store or Google Play Store to download HAVEN. If you don\'t see it in your country, send us an email and we\'ll work on including it in your territory.

Is my phone compatible with the HAVEN app?


The Haven Connect Bluetooth Version is compatible with both iOs and Android operationg systems. See link for compatible systems. Please note that Haven Z-Wave DOES NOT work with the Haven app. The Z-Wave version works with your existing Smart Home Hub and it\'s compatible app.

Is the Gateway Hub Required for Attack Detection?


**Haven Connect Bluetooth Version ONLY - Yes, the HavenLock firmware is responsible for detection. The Gateway Hub is responsible for reporting the event. Users who don\'t have a Gateway Hub won\'t be informed in a timely manner of a potential attack. Those users won\'t get the push notification and email until the next time that they open the lock dashboard in the app. Opening the lock dashboard creates a Bluetooth connection with the lock, and the app will receive the intruder detection event and send it to the server. You will see the push notification and email shortly after the 10 second beep.
**Haven Connect Z-wave Plus Version - The notification sequence and process depends on your smart home hub’s features.

What kind of Bluetooth Security does the HAVEN Fob, App, and Locks Implement?


HAVEN uses Unikey technology in our locks, fobs, and app. Unikey’s platform protects customers with advanced cryptographic security measures. Please see their website for further information: UniKey.

How will HAVEN Connect pair with my smartphone?


Haven Connect Bluetooth version: HAVEN will pair with your smartphone via the HAVEN app for Android and Apple devices. View the instructions for pairing your device on our activation page.

Will the App let me know how much battery charge is left and when the firmware needs to be updated?


Yes, the app will notify you when your firmware needs to be updated and notify you when the battery is low so you will have ample time to recharge it. Please update the firmware as soon as you are notified. Step by step instructions are provided in the app when an update is needed.

Can I control multiple HAVENs at once with the App?


Yes, you can control multiple HAVEN’s via the app, but not simultaneously.

Can other people gain access to my HAVEN Connect?


Once you pair your phone with the lock the only other way for people to gain access via Bluetooth is for the owner to send a digital key.

How can I temporarily share access to my HAVEN Connect?


You will be able to assign temporary digital keys for your HAVEN Connect through our mobile app and web portal.

How do I send a digital key to another person?


The security and sharing provisions depend on what smart home hub you are paired to and the features that it offers.Simply open your HAVEN App – you will find a key icon in the upper right hand corner of the app. Tap the key icon then choose the person from your contacts whom you’d like to share access with. After choosing the contact, you will choose the type of eKey access you will send. Follow instructions from there.

Will HAVEN Connect open automatically when I come home?


No, you will need to use your mobile app, key fob or smarthome app to unlock HAVEN Connect when you arrive home.

Can I control HAVEN Connect when I’m not near the lock?


When using our Gateway Hub and out Connect bluetooth model - yes. You will be able to lock and unlock your Connect anywhere you are connected to WiFi or cellular data. You can also create e-keys that will enable you to share access, schedule times of access of remote lock or unlocking of your device.

Can I see a history of use with my HAVEN Connect lock?


Yes, you will be able to see a log of your pairings and eKeys generated and used by guests.'

Will the HavenLock mobile app work with ZWave+ version?


No, The Z-wave + version of Haven integrates with other third party home platforms to include: Ring security base station Vera \n Smart Hub \n Honeywell Hub \n Smartthings \n Hubitat \n Several Alarm.com panels with S0/S2 security interface \n (**note: the Haven Z-wave Plus DOES NOT integrate with the Haven App, Key Fob or the Haven Hub): for our Bluetooth lock Haven Connect - that does work with the Haven mobile app, click here for Connect

Attack Detection and Alexa FAQ

Is the Gateway Hub Required for Attack Detection?


**Haven Connect Bluetooth Version ONLY - Yes, the HavenLock firmware is responsible for detection. The Gateway Hub is responsible for reporting the event. Users who don\'t have a Gateway Hub won\'t be informed in a timely manner of a potential attack. Those users won\'t get the push notification and email until the next time that they open the lock dashboard in the app. Opening the lock dashboard creates a Bluetooth connection with the lock, and the app will receive the intruder detection event and send it to the server. You will see the push notification and email shortly after the 10 second beep.

**Haven Connect Z-wave Plus Version - The notification sequence and process depends on your smart home hub’s features.

Can you turn off attack notifications?


**Haven Connect Bluetooth Version - Yes, go to Update Lock Settings by tapping on the 3 dots inside the app, click update Lock Settings to toggle on/off beep and or Detect Forced Entry settings.

**Haven Connect Z-wave Plus Version - The notification sequence and process depends on your smart home hub’s features.

Can I turn off the audible 10 second beep?


**Haven Connect Bluetooth Version - Yes, in the lock settings inside the mobile app, you can toggle on/off sounds/vibrations.

**Haven Connect Z-wave Plus Version - The notification sequence and process depends on your smart home hub’s features.

Will Attack Detection work if the lock is not engaged/locked?'


No. The lifted wedge barrier must be in the up open and locked position in order to receive attack detention notifications.

Will Attack Detection work for Haven Mech?


No, our mechanical version does not have electronic sensors in it.

Will Attack Detection work for Haven Connect Z-Wave Plus?


This will depend on your Z-wave connected hub settings and capabilities. The technology is present inside your Haven Connect Z+ but will depend on the send/receive signal capability by your third party connected Z-Wave hub.

Is Alexa Integration free with the Gateway Hub?


Yes, the Alexa integration is free and applied using the Alexa app.

Do I need special hardware to make this work?


You will need at least one HAVEN Connect BLE connected through a HAVEN Hub (sold separately. This is required, because the hub provides a gateway between the Bluetooth signals for controlling the lock and the Internet connection required for anywhere remote control.

Does this skill work with the Z-Wave HAVEN Connect?


No, this skill is intentionally only compatible with 1 or more HAVEN Connect BLE Locks connected via HAVEN Hub to your network. The Z-Wave lock is designed to connect into existing Z-Wave ecosystems like Ring or SmartThings. In many cases, that Z-Wave hub/controller system will have Alexa capabilities. In those cases, use the 3rd party Z-Wave Hub to create a connection between Alexa and your connected HAVEN Connect Z.

Can I add my Haven Lock to new or existing “Routines”?


The HAVEN Skill places your HAVEN Lock into the device list as a smart lock. This means that you will be able to do all the same things you are used to with any other device - including creating routines for HAVEN Connect.

Why does it take so long for Alexa to confirm Haven is locked or unlocked?


In most cases, you will find that your lock responds quickly to your commands. However, it sometimes takes 5-30 seconds for the system to confirm that the command is complete. This is due to a network round trip, that double checks the state of the lock and updates all other systems and devices of the new state of the lock. Once complete, Alexa will confirm that the new state is double-checked and verified.

Do I need a particular Alexa device in order to make this work?


This skill supports all Alexa-enabled devices. You do not need special hardware versions or particular Echo form factors.

Does this integration support multiple locks?


Yes, when multiple locks are connected to the same HAVEN Hub, you will have the opportunity during the linking process to select individually which locks you want to make discoverable. You can select them all or select some subset.

I have to say “Ask Havelock” in front of my commands for this smart lock?


No, this skill provides native integration into the smart home ecosystem of Alexa. This means that the skill will facilitate a direct link between Alexa and your HAVEN Lock. Once linked, your lock will show up alongside all of your other devices. You can then operate them through the app, with your voice, and include them in routines. You refer to devices by their name, and there is no need to “Ask Haven” to do anything.

I’ve heard people can yell from outside the home or apartment through a window and tell smart locks to unlock?


We use the built-in pin-code security protocol Amazon provides for all smart lock integrations. Any time a user requests the door to unlock, that user will have to verbally provide the 4-digit PIN specified by the lock owner. Keep your PIN safe and no one but you can unlock the door.

Do I have to have the Haven mobile App for this skill to work?


You will need the Haven mobile App (iOS and Android) to configure HAVEN Connect and connect the HAVEN Hub. However, if you delete this app for some reason, your account still exists. Alexa will still be connected to this account, and your Alexa integration will continue to function.

Does the email I use for logging into Alexa/Amazon need to match my HAVEN Account email?


No, these two accounts are completely separate. The primary purpose of the skill is to create a soft link between the accounts so they can communicate. There is no need for the two accounts to match usernames or passwords.

What account should I use for Linking?


Once you enable the skill, you’ll be asked to link your HAVEN Account to Alexa. During the linking process you must supply your Haven account username and password - not your Amazon or Alexa login credentials.

What if I add a new lock but it won’t get discovered or added to my device list?


Disable and Re-enable the skill. This will kick off a re-linking of your HAVEN account. During the linking process, make sure that the checkbox for the new device is checked when you are asked to “Authorize Integration.” Once discovery is performed again, the new device should appear.

What if no devices appear during linking at the “Authorize Integration” step?


Use the HAVEN mobile application to make sure you can remote control the device via the internet connection and that you have a Havenlock Hub Device connected and configured. You will need to disable and re-enable the skill after you’ve successfully tested with the mobile app with the HAVEN mobile application.

What if I can’t login to the Haven lock registration dialog?


Double check that you are the correct credentials for Havenlock and not Alexa/Amazon. Double check that you have all of the compatible hardware. Use the HAVEN mobile application to make sure you have the right username and password and correctly configured hardware. If needed you can use the “Forgot password” link to reset. If you still have difficulty accessing the login page, please contact support.

I want to be able to say “Lock Front Door” instead of “Lock Haven Lock”'


The name of your device is how you can refer to the device. We suggest calling your lock by the door it\'s locking instead of something generic like Haven Lock. This way you can say “Lock the Side Door” or “Unlock the Front door”.

Troubleshooting

My Hub has a solid red light and isn\'t connecting, what should I do?

A solid Red Light indicates that your Hub is not connected to the network, and needs to be connected. Proceed through Solutions in order:

Solution 1 Disconnect and reconnect the network cable from the Hub: Disconnecting and reconnecting the network cable from the Hub will trigger the device to attempt re-connecting to the server. Disconnect the network cable from the Hub. Wait 10 seconds. Re-connect the network cable to the Hub. Observe the LED ring and amber LED on the network connector on the back of the Hub. If the LED ring returns to blue and the amber LED flashes occasionally, the network connection to the server has been restored. However, if the red ring persists and the amber LED does not flash, continue with Solution 2.

Solution 2 Power cycle the Hub: Power cycling the Hub will reboot the device and trigger it to connect to the server. Disconnect the power cable from the Hub. Wait 10 seconds. Re-connect the power cable to the Hub. Observe the LED ring and amber LED on the network connector on the back of the Hub. If the LED ring returns to blue and the amber LED flashes occasionally, the network connection to the server has been restored. However, if the red ring persists and the amber LED does not flash, continue with Solution 3.

Solution 3 Reset the Enrollment for the Hub: Look at the back of the Hub and find the small, pin-sized hole located next to the antenna. Take the paper clip and gently press until you hear or feel a click Hold the button down for 1-2 seconds and release This will successfully reset the enrollment for the Hub and allow a new owner to pair with their smart device.

Solution 4 Factory Reset the Hub: A factory reset should be an absolute last resort when troubleshooting. Factory resetting the Hub will clear the Bluetooth pairing and restore the original factory firmware version. Start by pulling the power cable out of the Hub. Find the small, Paper-Clip sized hole next to the antenna on the back on the Hub. Carefully insert the paper clip until a small click can be felt and heard, and hold down for 10 seconds. After holding the button down for 10 seconds, plug in the power cable back in. Wait until all light animations have completed on the Hub and there is a slow pulsing white light on the Hub. This means that the Factory Reset is complete and the unit is ready to pair.

My Hub has a solid purple/magenta light and isn\'t connecting.


A solid Purple/Magenta Light indicates that your Hub is not connected to your device, and needs to be connected. Proceed through the solutions in order:

Solution 1 Begin with troubleshooting the Bluetooth Connection on your smart device. Navigate to the settings on your smart device, and verify that Bluetooth is turned on. If the issue persists, try uninstalling and reinstalling the application. Try Power Cycling your smart device Check your internet connection. If the Hub is not receiving a proper connection, this can interfere with the device connection. Try power cycling the Hub. Simply unplug for about 5 seconds, and plug the unit back in.
Note: If the solid Purple light persists and you still can't connect, move to Solution 2 and reset the Hub.

Solution 2 Follow the steps below to Reset the Enrollment on the Hub. Look at the back of the Hub and find the small, pin-sized hole located next to the antenna. Take a paperclip and gently press until you hear or feel a click Hold the button down for 1-2 seconds and release This will successfully reset the enrollment for the Hub and allow you to pair it with your smart device.

My Key Fob doesn\'t work/HAVEN won’t lock or unlock


Please see the key fob pairing instructions link which includes troubleshooting. If you continue to have problems please see our pairing instructional video below:

What happens if my HAVEN Connect battery dies?


If your HAVEN battery dies, your HAVEN Connect can be locked and unlocked using the manual foot pedal, but you will not be able to lock and unlock with the app or key fob until the unit is recharged. The battery enters a hibernation state at 10% and only allows you to unlock the app.

What happens if I lose my smartphone?

You can control HAVEN via your key fob or manually via the foot pedal. If you lose your phone, we advise you to unlink your phone from your HAVEN Connect via the online portal to prevent unauthorized access. If you are locked out of your house you can send an eKey to another user via the online portal and use that device to gain access.

Will the App let me know how much battery charge is left and when the firmware needs to be updated?


Yes, the app will notify you when your firmware needs to be updated and notify you when the battery is low so you will have ample time to recharge it. Please update the firmware as soon as you are notified. Step by step instructions are provided in the app when an update is needed.

Can I control multiple HAVENs at once with the App?


Yes, you can control multiple HAVEN’s via the app, but not simultaneously.

Can other people gain access to my HAVEN Connect?


Once you pair your phone with the lock the only other way for people to gain access via Bluetooth is for the owner to send a digital key.

How can I temporarily share access to my HAVEN Connect?


You will be able to assign temporary digital keys for your HAVEN Connect through our mobile app and web portal.

How do I send a digital key to another person?


The security and sharing provisions depend on what smart home hub you are paired to and the features that it offers.Simply open your HAVEN App – you will find a key icon in the upper right hand corner of the app. Tap the key icon then choose the person from your contacts whom you’d like to share access with. After choosing the contact, you will choose the type of eKey access you will send. Follow instructions from there.

Will HAVEN Connect open automatically when I come home?


No, you will need to use your mobile app, key fob or smarthome app to unlock HAVEN Connect when you arrive home.

Can I control HAVEN Connect when I’m not near the lock?


When using our Gateway Hub and out Connect bluetooth model - yes. You will be able to lock and unlock your Connect anywhere you are connected to WiFi or cellular data. You can also create e-keys that will enable you to share access, schedule times of access of remote lock or unlocking of your device.

Can I see a history of use with my HAVEN Connect lock?


Yes, you will be able to see a log of your pairings and eKeys generated and used by guests.

Will the HavenLock mobile app work with ZWave+ version?


Orders, Shipping, Returns

When will HAVEN be ready to ship?

Generally HAVEN locks will ship the same day if ordered before 2 PM Central Time.

Do you ship internationally?

Yes, HAVEN ships worldwide!

Will I have to pay customs for my HAVEN?

Yes, any customs fees or duties will be included when you complete your purchase.

How do I return my order?

Please review our complete return policy link. We accept returns within 30 days from date of delivery. If you would like to return your order, be sure to review our return policy link and submit a return request via our secure return request form. All sales from outside the United States are final. No refunds or exchanges will be accepted. All international orders are responsible for all duties, taxes, freight fees or customs fees associated with their order.

What shipping methods are available?

We offer a variety of shipping methods. Please let us know how you need your HAVEN delivered. Additional shipping charges will apply for expedited orders.

I never got my package

Please contact us asap if you did not receive your order!

Can I cancel/change my order?

If your order has not already been shipped, you can cancel or modify your order.

My order is incorrect

We\'re sorry about that, please contact us and include your order number in all correspondences.

What payment methods can I use?


We accept all major credit cards, Amazon Payments, PayPal, and Google Wallet. We also offer financing options through Affirm. If there is a payment method you think we should add, please let us know.

When will my card be charged?


Your credit card will be charged as soon as you place your order. Some items that are on backorder or up for preorder will be shipped at a later date.

Will I be charged sales tax?

We only collect Sales Tax for orders being shipped to Tennessee since we are physically located in the Volunteer State. All other orders will not be charged Sales Tax.

I was charged incorrectly

Sorry about that, please contact us as soon as possible and we will fix it for you.

What company name will appear on my credit card statement?

Your credit card billing statement will show a charge from HAVEN Lock, Inc.

What is your return policy?

HAVEN has a 30-day return and exchange policy on all of its locks and lock accessories. Haven has a 14 day return policy on non-lock related accessories and power products. The item must be in the original packaging and not show signs of installation or wear and tear. If a returned unit is damaged the customer will be charged accordingly. A restocking fee up to the value of the unit will be applied to any unit that is not returned in new condition. We provide compatibility checks, pre-install videos, and installation tutorials to help you through the pre-install and installation process if you have issues with your lock. The customer is responsible for return shipping. Risers and used 3M VHB Tape cannot be returned.

What is the return policy if I live outside the United States?

All sales outside the United States are final. No refunds or exchanges will be accepted. All international orders are responsible for all duties, taxes, freight fees or customs fees associated with their order.