HAVEN Help Center

Frequent Questions


Troubleshooting

Haven Mech vs Connect Comparison Chart


  HAVEN Mech HAVEN Connect
Stronger Than A Deadbolt
Built with military grade materials
Mechanical Lock/Unlock
Mobile App
Bluetooth Keyfob
Keyless Entry
Built In Accelerometer
Forced Entry Alerts (HAVEN Beacon)
Wifi Bridge (Connect from anywhere)
Smart Home Integration

Will HAVEN work on my door that opens to the exterior?


The current model of HAVEN will not work on doors that open to the exterior. We are hard at work designing and prototyping an alternative model for doors that open to the exterior.

What type of floor does HAVEN work on?


HAVEN will need to sit firmly on a hard/clean surface: wood, vinyl, linoleum, ceramic tile, concrete or stone are all compatible.

Will HAVEN work on my double doors?


HAVEN will in fact work on your double doors as long as one of the doors has the top pin inserted to the frame of the door. Placing the HAVEN in the center of the door opening will ensure that both doors stay firmly shut.

What if my door has a gap greater than 1.5 inches?


In the locked and secure position, HAVEN will raise to 1.5” tall. If your door has a gap greater than 1.5” let us know. We will send you a riser at no additional charge.

What home automation platforms will HAVEN integrate with?


We plan to integrate HAVEN with any home automation system that will enhance how HAVEN operates. We are looking at all the major home automation systems including HomeKit, SmartThings, Wink, etc. Our first priority is to create a world class product, and then we will work on integrating HAVEN with other systems. Integrations are on the mid 2016 roadmap.

Can HAVEN be used for my business?


HAVEN can be used on any swinging main entryway door that meets height and flooring material specifications for installation.

What mobile devices will be compatible with HAVEN?


At launch, Apple and Android devices and a custom Key Fob. This will expand as we continue to grow.

What if my door has a gap less than 0.8 inches?


HAVEN can only be installed if there is a .812 inch (20.6 mm) gap between your floor and door. If the gap between your door and floor is smaller than this, then you will not be able install HAVEN unless you remove the flooring in front of your door. This is not as scary as it sounds. Please consult our professional installation option to see if HAVEN can work for you.

How will the weather stripping on my door affect my ability to use HAVEN?


As long as the gap between your door and your floor is between 0.8 and 1.25 inches the weather stripping shouldn't affect your ability to use HAVEN. If your gap is less than 0.8 inches, we suggest contacting us or check out our installation guide to guide your through everything you need to know about getting your lock installed.

Is HAVEN water resistant?


HAVEN has been designed to be impervious to the elements. The internal electrical components are completely sealed in watertight compartments. The external components of the unit will also be resistant to moisture from rain, snow, and everything inbetween.

What type of door do I need to maximize HAVEN's strength?


We recommend that a steel/aluminum or wooden exterior door with a solid interior. Any door with a hollow core or a foam interior will be less effective.

What tools are needed for installation?


VHB Tape 3M solution: A measuring tape, and 3m tape (provided) or Drill & screw solution: measuring tape, drill, 7/32″ drill bit, wrench or socket set and pencil.

What type of floor does HAVEN work on?


HAVEN will need to sit firmly on a hard/clean surface: wood, vinyl, linoleum, ceramic tile, concrete or stone are all compatible.

My door isn't flush with HAVEN when it's locked


If for some reason HAVEN is not flush with the door when it has been installed, test the lock by engaging the lock and then try to open the door. If the door budges significantly, then we suggest contacting us.

What if my door can open a little when HAVEN is locked?


If you are able to move your door inward significantly when your HAVEN is locked, you may not be getting full use of the lock's stopping power. Ideally, your door will be firmly shut and unable to be moved inward if HAVEN is locked. If this is not the case, please contact us.

Who can install HAVEN?


We designed HAVEN so anyone could install it in the majority of cases. Don't feel like doing it yourself? No problem. We have a detailed, step-by-step installation guide to help get your through the process. This guide is constantly being updated and tweaked based on our customer feedback, so feel free to tell us if something is not clear or if we are missing something important. We are building this from the ground up and we value the feedback of our customers to make the installation process as painless as possible!

Installation Guide

Do I need a kickplate?


Installing a kickplate helps in two ways. One, it will prevent any damage to your door when someone attempts to open the door when HAVEN is up in the locked position. Two, installing a kickplate directly above your HAVEN, so there is no gap, reduces the amount of foreign debris and objects that can affect the product. Additionally, if you have an adjustable threshold, raising that to its maximum usable height is also advised. You can find different options for kick plates here.

Kickplate installed with HAVEN Photo 1

HAVEN instaled with kickplate to prevent debris and other objects from entering HAVEN.

Kickplate installed with HAVEN Photo 2

If you have an adjustable threshold, raising it to its maximum useable height to maximize lock efficiency.

When will HAVEN be ready to ship?


HAVEN has already begun production and shipping for our Haven Mech line! Our demand is very high right now, so shipping units can be delayed from time to time but generally our turn around time is approximately one month. We expect to start production and shipping for Connect units in early to mid 2017 to the United States and Canada. For all other countries, we are setting up distribution partners. We will announce these partnerships as they are solidified. We want HAVEN to be able worldwide, and we are working to make that happen.

How do I track my order?


You can track your order here:

Track My Order

How do I return my order?


If you are not happy with your order, please let us know why. We will go ahead and send you a return shipping label so you won't have to worry about how you will send back your HAVEN.

Will I have to pay customs for my HAVEN?


We only ship HAVEN direct to US and Canadian customers. US customers will not pay any customs since we ship HAVEN from right here in Tennessee. Canadian customers might be charged a customs fee or tariff upon delivery. If you feel like you have been incorrectly charged by the Canadian custom officials, let us know and we might be able to help out.

I never got my package


Oh no! Contact us here to let us know.

Can I cancel my order?


Yes, contact us to cancel your order. Please have your order number ready

Can I change my order?


Yes, contact us to change your order. Please have your order number ready

My HAVEN arrived damaged


Sorry about that, please contact us so we can send you a replacement unit.

My order is incorrect


Sorry about that, let us know right away and we will fix it.

What payment methods can I use?


We accept all major credit cards, Amazon Payments, PayPal, and Google Wallet. If there is a payment method you think we should add, please let us know.

When will my card be charged?


Your credit card will be charged as soon as you place your order. Some items that are on backorder or up for preorder will be shipped at a later date.

Will I be charged sales tax?


We only collect Sales Tax for orders being shipped to Tennesse since we are physically located in the Volunteer State. All other orders will not be charge Sales Tax.

What shipping methods are available?


We offer a variety of shipping options: Next Day Air, 2-Day Air, Ground, etc. You want it, we got it.

Do you ship internationally?


Right now, we are shipping only to the United States and Canada. We are hard at work setting up international distribution deals so HAVEN will be available for purchase internationally.

What is Haven Mech?


HAVEN Mech is the mechanical only version of the HAVEN Lock. HAVEN Mech is control via a foot pedal. It is commonly known as a privacy lock, meaning you can only use it while you are at home. HAVEN Mech can not be controlled remotely. It can only be manually locked and unlocked, which means you need to be home in order to use it.

Learn More on our Product Comparison page

How is HAVEN Mech different than HAVEN Connect?


HAVEN Mech and HAVEN Connect are identical except for one feature. HAVEN Mech has no electronics hence the name Mech for Mechanical. HAVEN Connect contains electronics which allows you to control it remotely via a key fob, smartphone, or any internet connected device.

Learn More on our Product Comparison page

What is HAVEN Mech?


HAVEN Mech is the mechanical only version of the HAVEN Lock. HAVEN Mech is control via a foot pedal. It is commonly known as a privacy lock, meaning you can only use it while you are at home. HAVEN Mech can not be controlled remotely. It can only be manually locked and unlocked, which means you need to be home in order to use it.

How is HAVEN Mech different than HAVEN Connect?


HAVEN Mech and HAVEN Connect are identical except for one feature. HAVEN Mech has no electronics hence the name Mech for Mechanical. HAVEN Connect contains electronics which allows you to control it remotely via a key fob, smartphone, or any internet connected device.

How Strong is HAVEN Mech?


HAVEN Mech like HAVEN Connect is 10x Stronger than the average deadbolt. An average deadbolt can be broken into with 3-4 kicks to the door. HAVEN withstands over 50 kicks.

Can I lock HAVEN Mech from outside my door?


No, HAVEN Mech is a privacy lock, which means it can only be locked from within your home or apartment

When will HAVEN Connect and HAVEN Mech be ready to ship?


Many people will want the fully electronic bluetooth-enabled version of HAVEN, HAVEN Connect, when it comes out early next year. If you already own a HAVEN Mech, we will offer HAVEN Connect to you at a very large discount, a little over cost to cover shipping and overhead.

What if I want a HAVEN Connect after I bought a HAVEN Mech?


We have already started mass production on HAVEN Mech. HAVEN Mech will ship no later than Oct 2016. If this date missed, we will offer refunds for anyone hwo has purchased a HAVEN Mech. We are not funding production of HAVEN Mech with revenue from sales. We have raised money separately to fund the production of HAVEN.

HAVEN Connect is scheduled to ship in Late Fall 2016 or early 2017 to the United States and Canada. For all other countries, we are setting up distribution partners. We will announce these partnerships as they are solidified. We want HAVEN to be able worldwide, and we are working to make that happen.

What are HAVEN's dimensions?


HAVEN is 3"W x 30"L x .8"H and fits standard doors. Measure your door against the dimensions to ensure a proper fit. It is recommended that you have a .9" clearance from the floor to the bottom of the door. The best way to test this, is to find a book that is .8" thick and lay flat on the floor next to the threshold. The door should open over the book with very little drag.

What is HAVEN made out of?


HAVEN is made out of a variety of materials giving it the proper strength needed to protect your home, including steel, Delrin™, and military grade nylon.

Can I control multiple HAVEN Connect's via the App or Key Fob?


If you have multiple HAVENs, they all can been controlled via the Haven App. Right now, a Key Fob can only be connected to one HAVEN lock, but we are looking to change this over the next year.

What home automation platforms will HAVEN Connect integrate with?


We plan to integrate HAVEN Connect with any home automation system that will enhance how HAVEN operates. We are looking at all the major home automation systems including HomeKit, SmartThings, Wink, etc. Our first priority is to create a world class product, and then we will work on integrating HAVEN with other systems. Integrations are on the mid 2017 roadmap.

How is HAVEN Connect powered?


The HAVEN Connect lock will use a rechargeable 3.7V, 5000MAH Lipo battery as the main power source. It will also have 2, alkaline, AAA batteries as backup. The rechargeable battery is good for 350+ charge cycles. The Lipo battery will need to be periodically recharged with the supplied, 5Vdc charging adapter.

What happens if my HAVEN Connect battery dies?


If your HAVEN battery dies, your lock can be locked and unlocked using the manual foot pedal, but you will not be able to lock and unlock with the app or keyfob until the unit is recharged.

In case of an emergency, how will I exit my home?


Your HAVEN lock has a manual release you can trigger with your foot. If an emergency were to occur, you simply press the manual release with your foot to disengage your lock.

Will HAVEN Connect be connected to security or police?


The initial version of HAVEN Connect will not connect to a private security company or the local police but will notify the homeowner who can then take action if necessary. We plan to add this feature as we roll out new versions of HAVEN and update our software.

I am in (country). When will HAVEN be available?


We are working on setting up international distribution deals in countries around the world. Stay tuned to find out when we will be available in your country.

Is HAVEN water resistant?


HAVEN has been designed to be impervious to the elements. The internal electrical components are completely sealed in watertight compartments. The external components of the unit will also be resistant to moisture from rain, snow, and everything inbetween.

Is HAVEN secure?


HAVEN is very secure both physically and digitally. When HAVEN is locked, no one is going to be able to get through your door unless they have some heavy tools. HAVEN uses encrypted radio waves to transmit data to and from the unit. HAVEN is like Fort Knox, and you have the keys.

How much force can HAVEN withstand?


HAVEN is being built to withstand the force of a battering ram on your front door.

Can I use multiple key fobs with one HAVEN Connect?


Yes, you will be able to pair multiple key fobs to one HAVEN Connect.

What is the warranty on my HAVEN?


Coming Soon!

How is Haven 10x stronger than the deadbolt?


Haven was tested under laboratory conditions against the deadbolt using a drop weight that simulated the force of a human kick. Haven on average lasted 10x longer than the deadbolt and in most cases was never breached.

How will HAVEN Connect pair with my smartphone?


HAVEN will pair with your smartphone via the HAVEN app for Android and Apple devices.

Can I control multiple HAVENs at once?


Yes, you will be able to control mutiple HAVENs at once via the App.

What home automation platforms will HAVEN Connect integrate with?


We plan to integrate HAVEN with any home automation system that will enhance how HAVEN operates. We are looking at all the major home automation systems including HomeKit, SmartThings, Wink, etc. Our first priority is to create a world class product, and then we will work on integrating HAVEN with other systems. Integrations are on the mid 2017 roadmap.

What mobile devices will be compatible with HAVEN Connect?


At launch, Apple and Android devices and a custom Key Fob. This will expand as we continue to grow.

How can I temporarily share access to my HAVEN Connect?


You will be able to assign temporary digital keys for your HAVEN Connect through our mobile app.

Will HAVEN Connect open automatically when I come home?


You will need to unlock your HAVEN Connect using your key fob or mobile app when you arrive home. This geofencing feature is something we hope to implement in future versions of Haven.

Can I control HAVEN Connect when I’m not near the lock?


Using Haven's Mobile App you will be able to control your lock from virtually anywhere!

Can I see a history of use with my HAVEN Connect lock?


Yes, you will be able to see a log of who has locked and unlocked your HAVEN through our mobile app.

How many keys can I share?


Coming Soon

Is HAVEN Connect compatible with my smart watch?


Yes, HAVEN is compatible with a number of smartwatches thanks to community integrations for Pebble and Android Wear as well as direct compatibility with Apple Watch. Search the Pebble app store for HAVEN compatible apps as well as the Android Play Store for Android Wear. For Apple Watch, make sure to enable Sense Notifications. When you approach the door a notification will pop up on your Apple Watch allowing you to unlock your door directly from your wrist.

What happens if my HAVEN battery dies?


If your HAVEN battery dies, your lock can be locked and unlocked using the manual foot pedal, but you will not be able to lock and unlock with the app or keyfob until the unit is recharged.

My HAVEN won't hold a charge


If your HAVEN lock is not functioning properly, please contact us and we will find a solution for you asap.

How do I remove HAVEN?


HAVEN can be easily removed using a drill to remove the screws. If you used any tape during the install that can be removed using a solvent to dissolve the tape residue.

HAVEN won't lock/unlock


First, check that your HAVEN is fully charged and powered on. If your Key Fob is not functioning properly, please contact us and we will find a solution for you asap.

My door isn't flush with HAVEN when it is locked


If for some reason HAVEN is not flush with the door when it has been installed, test the lock by engaging the lock and then try to open the door. If the door budges significantly, then we suggest contacting us here.

What if my door can open a little when HAVEN is locked?


If you are able to move your door inward significantly when your HAVEN is locked, you may not be getting full use of the lock's stopping power. Ideally, your door will be firmly shut and unable to be moved inward if HAVEN is locked. If this is not the case, please contact us here.

What happens if I lose my smartphone?


If you lose your smart phone, you will be able to lock and unlock your HAVEN using your key fob.

My Key Fob Doesn't Work


If your Key Fob is not functioning properly, please contact us and we will find a solution for you asap.

Haven won't lock/unlock.


First, check that your HAVEN is fully charged and powered on. If your Key Fob is not functioning properly, please contact us and we will find a solution for you asap.

How close do I have to be for my HAVEN to work over Bluetooth?


Bluetooth range is variable based on many different facotrs. The effective range can go from 10m to 50m. If you are having trouble connecting to HAVEN at a range of less than 10m or 33 feet, there may be another issue. Let us know, and we can help you out.

I never got my package


Oh no! Contact us here to let us know.

My HAVEN arrived damaged


Sorry about that, please contact us so we can send you a replacement unit.

My order is incorrect


Sorry about that, let us know right away and we will fix it.

I was charged incorrectly


Sorry about that, please contact us so we can fix it for you.

I don't recognize a charge on my bank/credit card statement


If you see a charge for HAVEN LOCK INC on your credit card statement and you don't know what it is, please contact us asap here.

How much downward weight can my Haven support?


While Haven is very strong, users should avoid putting a large amount of weight on top of the unit. Pushing a heavy cart over the unit could damage the lock. If you need to push a heavy object over the unit, lay down a thin piece of wood over the Haven unit and door threshold. This will distribute the weight and help prevent damage from occurring to the unit.