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Help Center

The following are the most frequently asked questions we receive. If you cannot find your answer on this page, feel free to contact us and we will do our best to answer any questions you might have!


If your HAVEN Connect has been damaged in any way via normal use or through an intrusion attempt, please uninstall the unit and contact us. Store the damaged lock in a safe place like a garage outside. Under no circumstances, open the internal components of the lock or alter the battery in any way. The battery can be a fire risk if damaged or not handled properly.

Have a question? Try searching our knowledge base for an answer.

User Manual

Can't find your user manual? Download a copy here!

Installation Guide

Need help installing? Check out our online installation guide to help with almost any installation.

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If you can't find what you are looking for here, feel free to contact us and we will answer any questions you may have!

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