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Pairing the HAVEN Hub
Follow the step by step instructions for pairing or unpairing your HAVEN Hub to the Connect using your Mobile app.
Follow the step by step instructions for pairing or unpairing your HAVEN Hub to the Connect using your Mobile app.
Before committing to buy, please use this test to determine if HAVEN will work on your door.
Currently HAVEN will only work on doors that open inward, into the home. We do not currently support any doors that open to the exterior.
HAVEN is 0.8 inches high and should fit in the clearance path of most modern doors. A standard USD Nickel can be used to gauge the gap perfectly. Take a nickel, stand it on its end and make sure that it can pass under your door. If there is more room under your door swing than a nickel's worth, don't worry, one riser is included in the box to match the door height. If you need more risers, you can add them to your cart at checkout.
HAVEN will need to sit firmly on a hard/clean surface: wood, vinyl, linoleum, ceramic tile, or concrete are all likely compatible.
HAVEN can work on a variety of different floor types. As long as HAVEN can be firmly secured to the subfloor, HAVEN will be fully functional. Ideally, the installation screws will be drilled at least one inch into the subfloor. Different floors may need different tools for installation.
Please contact us with any questions.
We are sorry, but currently HAVEN only works on doors that open inward into your home. In order to perform at maximum potential, the force of the door must be directed inward, towards the lock.
Please contact us with any questions.
Your door and/or floor may need some tweaking, but in most cases adjustments can be made to make HAVEN work for you. Please consult our install guide for more detailed information about installing HAVEN.
