HAVEN Safe Home Guarantee: 30 Days or Your Money Back
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Pairing the HAVEN Hub

Follow the step by step instructions for pairing or unpairing your HAVEN Hub to the Connect using your Mobile app.

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Will HAVEN work for me?

Before committing to buy, please use this test to determine if HAVEN will work on your door.

My door opens inward.

1. Your door opens inward.

Currently HAVEN will only work on doors that open inward, into the home. We do not currently support any doors that open to the exterior.

Can you pass the nickel test.

2. The Nickel Test

HAVEN is 0.8 inches high and should fit in the clearance path of most modern doors. A standard USD Nickel can be used to gauge the gap perfectly. Take a nickel, stand it on its end and make sure that it can pass under your door.

3. My floor will work with HAVEN.

HAVEN will need to sit firmly on a hard/clean surface: wood, vinyl, linoleum, ceramic tile, or concrete are all likely compatible.

  • Concrete
    Concrete
  • Wood
    Wood
  • Ceramic Tile
    Ceramic Tile
  • Vinyl/Linoleum
    Vinyl/Linoleum

Your door needs adjustment.

Please contact us with any questions.

Your floor might not work.

HAVEN can work on a variety of different floor types. As long as HAVEN can be firmly secured to the subfloor, HAVEN will be fully functional. Ideally, the installation screws will be drilled at least one inch into the subfloor. Different floors may need different tools for installation.

  • Option 1

    If you are into doing things yourself, check out our install guide for options on how to get your floor ready for HAVEN.

     

    Installation Guide

  • Option 2

    Hire a local contractor or find a professional from Home Advisor to evaluate your floor and install your HAVEN.

     

    Find a Pro

Please contact us with any questions.

It's not you, it's physics.

We are sorry, but currently HAVEN only works on doors that open inward into your home. In order to perform at maximum potential, the force of the door must be directed inward, towards the lock.

Please contact us with any questions.

Congratulations! You have passed the compatibility test!

Your door and/or floor may need some tweaking, but in most cases adjustments can be made to make HAVEN work for you. Please consult our install guide for more detailed information about installing HAVEN.