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At HAVEN, we want to be your source for peace of mind and home security. As a small company, we really appreciate your business and want to make sure you are satisfied. If you are not satisfied with your purchase, let us help with a replacement or a return.
All purchases from outside the United States are final. No refunds or exchanges will be accepted. All International orders are responsible for all duties, taxes, freight fees or customs fees associated with their order.
Return and Exchange Periods
HAVEN has a 15-day return and exchange policy. The item must be in the original packaging and not show signs of installation or wear and tear. We provide compatibility checks, pre-install videos, and installation tutorials to help you through the pre-install process. if you have issues with your lock. The customer is responsible for return shipping.
Restocking Fees on Returns
HAVEN charges a 15% restocking fee on all opened merchandise. This fee is applicable to all customers.
Refund Method & Timing
HAVEN will reimburse you in the same way you paid for your purchase. Once we receive your return at our warehouse it will be inspected and processed. It may take up to 3 weeks after we process the return for it to reflect on your account.
HAVEN provides a one year warranty on the product caused by manufacturers defects in the mechanical and electronic components of the product. Normal wear and tear, daily use, and damage to the product not caused by workmanship defects are not covered by the warranty.