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Note: All purchases from outside the United States are final. No refunds or exchanges will be accepted. All International orders are responsible for all duties, taxes, freight fees or customs fees associated with their order. View our return policy for more details.

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Return Request Form

If you need to return an item, please fill out the form below and we will process your request. We are sorry things didn't work for you, but let us know how we could make things better.


Please read our return policy before submitting a request for a return. All purchases from outside the United States are final.  No refunds or exchanges will be accepted.  All International orders are responsible for all duties, taxes, freight fees or customs fees associated with their order.
* Required Field

This can be found on your original order receipt.

Photo Upload

Please provide a photo to show any damage your item may have encountered during shipping (jpg,png only)

(Please be as thorough as possible)

The serial number can be found on the blue sticker attached to the box or on the bottom of the actual unit. It will be the bottom number of the blue sticker (in the example photo below the serial number is 0820180022)


Locating Your Serial Number
Locating your serial number

The serial code is the number highlighted in yellow below. It can be found on the blue sticker attached to the box or the bottom of the actual lock.

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Thank you for your return request!

We will process your request ASAP and let you know the status via a follow-up email.

Frequent Questions

Have a question? We might have already answered it for you! Go to our Help Center to find out more!

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